9:00 am - 10:30 am: Opening Plenary
11:00 am - 12:30 pm: Standards Update
computer technology to the capture, interchange, and use of knowledge
depends on acceptance of common tools for knowledge representation
and organization. Early efforts at knowledge representation used
specialized notations arising from the artificial intelligence
and formal logic communities. Much recent work has turned to applications
of XML, with the goal of making knowledge available with commonly
available tools like Web browsers. Hear reports from ISO, OASIS,
and the W3C about efforts to build standards-based infrastructures
for knowledge-based applications.
Dr. James D. Mason, Chair, ISO/IEC JTC1/SC34, Y-12 National
Maps Update - Steve Pepper, CEO, Ontopia
Semantic Web Update - Eric Miller, W3C Semantic Web Activity
OASIS Working Group Update - Bernard Vatant, Consultant, Mondeca
2:00 pm - 3:30 pm: Green Track - KM Management Strategies
Knowledge Management Strategies to Improve Business
Presented by: Chris Paladino, Project Manager, Accenture
strategies enable organizations to improve customer relations
and service delivery, standardize business processes, and increase
workforce performance. This presentation provides two strategies
for building a successful knowledge management environment.
12 Step Guide to Calculating the ROI of Knowledge Sharing Solutions
Presented by: Hossein Mousavi, Director, AskMe Corporation
enables knowledge champions to justify the investment in knowledge-related
solutions. Traditionally, such solutions are considered "fluffy,"
i.e. without quantitative value. The presentation will show how
knowledge solutions can indeed generate value that impacts any
business's bottom line.
pm - 3:30 pm: Blue Track - KM Implementation Strategies
Communities of Practice
Presented by: Greg Searle, Chief Technology Officer, Tomoye
informal nature of Communities of Practice creates managerial
and organizational challenges. This presentation will discuss
these challenges in more detail and will use practical examples
to describe a technology platform for this emerging organizational
an XML Community of Practice
Presented by: Scott Tsao, Information Systems Architect, The
[email protected] is a Boeing companywide community of practice for XML.
It nourishes an environment for the XML practitioners in Boeing
to collaborate and work together on XML-related issues of common
interest for the ultimate benefit to The Boeing Company. In this
presentation I will share our experiences in building [email protected]
My emphasis will be on the evolving business models for information
sharing and knowledge discovery. The participants will gain a
good insight into how a real community of practice operates through
a set of scenarios and practices we have developed. I will also
identify some future challenges ahead of us in order to ensure
continuing success of our community.
2:00 pm - 3:30 pm: Gold
Track - Knowledge Topics for Newcomers
The Role of Ontologies & Taxonomies in Knowledge
Presented by: Carsten Tautz, Manager Research & Consulting,
empolis knowledge management GmbH
Without a common understanding of fundamental principles, there
is no possibility for productive capture, exchange, and application
of knowledge. Ontologies and taxonomies provide the basis on which
knowledge can be formulated in systems that computers can process
and humans can understand.
to RDF Invited
Presented by: Uche Ogbuji, CEO/Principal Consultant, Fourthought,
The Resource Description Framework is central the W3C's effort
to develop tools for describing and locating machine-processible
components of information. RDF includes a model for metadata and
tools for organizing and identifying its components on the World
Wide Web. RDF is supported by a number of tools and is used in
applications like DAML+OIL.
4:00 pm - 5:30 pm: Green
Track - KM Applications
Call Centers Powered by Knowledge Technologies
Presented by: Jasmin Franz, Consultant, empolis GmbH
technologies are the key to significant performance increases for
call centers. This presentation will explore topical technologies
such as XML, Content Management, CBR and Topic Maps to reveal how
they can optimize call center functionality and customer communication,
Mining: Tools, Techniques, and Applications
Presented by: Nathan Treloar, President, AvaQuest, Inc.
Over the past several years, text retrieval or "search"
systems have become a mainstay of corporate and Internet portal
applications. Despite this commoditization of search, few organizations
have taken advantage of the next generation in information retrieval
technology - text mining. Text mining is to full-text search what
data mining is to traditional database management systems. By
combining advanced natural language processing techniques with
traditional information retrieval, text mining makes it possible
to extract hidden nuggets of knowledge from unstructured text
databases. These nuggets take the form of patterns, trends, anomalies,
and relationships buried in these text collections. Organizations
maintaining large textual knowledge bases have the potential to
reap significant returns from even a modest application of text
mining. Applications of text mining run the gamut from competitive
intelligence to user interest profiling to market research. This
presentation will cover: - What is text mining? - How does text
mining differ from traditional information access techniques?
- Tools and techniques for text mining - Applications and examples
of text mining.
pm - 5:30 pm - Blue Track
An Open Source Knowledge Toolkit
Presented by: Jack Park, ThinkAlong Software
Nexist(tm) is an open source Java application that features a
plug in architecture, client-server relationships, and servlet-based
web applications. Nexist is a research testbed for developing
architectural ideas in support of the quest for an Open Hyperdocument
System by Douglas Engelbart. The primary research programme being
conducted with Nexist is an exploration of the limits of the XTM
XML Topic Maps standard as a knowledge interchange format. This
talk will discuss those features of Nexist associated with persistent
XTM, IBIS, plug in architectures, and knowledge discovery.
Management: Practical Application of Advanced Technology
Presented by: James H. Bair, Senior Vice President, Strategy
The reality of KM must be tempered by the current confusion in
the industry. There has not been time for the development of theory
or a systematic body of research. Although new journals and well
established publications have addressed KM, there is a larger
than usual gap between what is described and what is verifiable.
By focusing on the technology, we are focusing on things that
do exist. Whether or not the grand claims for KM are justified,
merely a halo effect, or a re-marketing scheme is generally yet
to unfold. But participants in this session should be able to
determine for themselves the validity of vendors' claims and users'
implementations in this intriguing area.
pm - 5:30 pm - Gold Track - Knowledge Topics for Newcomers
to Topic Maps
Presented by: H. Holger Rath, Director Research & Development,
The ISO standard for Topic Maps extends the models of cataloging
and indexing that have come from traditional models for knowledge
organization into a new method for building hyperlinked systems
for browsing and accessing collections of information. Topic maps
have been applied to a variety of fields, from indexing newsfeeds
to building inferential analysis tools. New efforts are underway
to build common ontologies and formal models for Topic Map applications.
to Semantic Web
Presented by: Eric Miller, W3C Semantic Web Activity Lead,
World Wide Web Consortium
The World Wide Web has grown explosively in the past few years.
But while it depends on computing technology to deliver data,
it still is almost wholly dependent on humans to interpret the
information in that data. The W3C's Semantic Web Activity attempts,
through metadata systems like RDF, to provide a means through
which computers can give better assistance to humans in making
sense of the Web. The Semantic Web is intended to affect the full
range of activities on the Web, from getting better results from
search engines to facilitating business-to-business transactions.